UNIVERSITY OF COLOGNE

Sotires ("Sotos") is an Assistant Professor of Marketing at The Pennsylvania State University’s Smeal College of Business. He received a Ph.D. in Business Administration (Marketing) from the University of South Carolina and a B.S. in Business Administration from the University of North Carolina at Chapel Hill. Sotos’ research primarily focuses on how consumers and producers are impacted by government and firm interventions following product, service, and exchange failures. Sotos’ first dissertation essay on the impact of an NHTSA digital marketing campaign on consumer recall compliance was published in the Journal of Marketing. Sotos’ other work examines the effect of online complaint handling on consumers and the impact of government regulations on producers. Sotos also serves as the Editor of B2B Pulse for the Institute for the Study of Business Markets at Penn State.

Contact information

Sotires Pagiavlas
The Pennsylvania State University
spp5669psu.edu​​​​​​​​​​​​​​